Brown & Sharpe offers our customers a complete portfolio of software and hardware maintenance agreements designed to help maximize the productivity of their CMMs.

SMA (Software Maintenance Agreement)

Your SMA contract provides you with the following benefits:

• Software Technical Support: Unlimited, toll-free software technical support via telephone.
• Software Enhancement and Maintenance Support:Continuous maintenance and enhancement of our PC-DMIS software including a minimum of one global update per year. All other SMAs include accessibility to available software maintenance releases.
• Customer Relations Support:Assistance with any problems and/or questions regarding service, special projects, retrofits, training, products, contracts, etc.

CMA (CMM Maintenance Agreement)

Your CMA provides you with the following benefits:

• Prearranged Agreements expediting P.O. s for on-site service.
• ISO 9000 Certified Service.
• National Institute Standards of Technology (NIST) traceable certification and calibration artifacts.
• Factory-trained Field Service Engineers restore your CMMs to the original factory specification.
• Preventative Maintenance reduces downtime and increases machine availability.  Customer is provided with detailed PM checklist of work performed.
• Advance scheduling for your preventive maintenance and annual certification.
• Priority Scheduling of all service.

Click Here to see a list of available Service Agreement Options.

If you have any questions, please contact Customer Relations at (800) 274-9433 or fill out an online information request form and a customer relations Representitive will contact you directly.